We understand that waiting for your order can be frustrating, especially after a long day of work, dealing with hectic traffic, and facing gloomy weather; all you want is to kick back and relax. At 180 Smoke, we prioritize service excellence, and in this blog post, we’ll guide you through our delivery processing and what to expect before the vaping goodies reach your doorstep.
24-Business Hour Order Processing Rule
To expedite your order we typically process it immediately, in order to meet the next delivery window available. During peak seasons, our headquarters team may even join forces with our warehouse team to ensure prompt shipping. Nevertheless, due to factors beyond our control like statutory holidays or extreme weather events, it may occasionally take an extra day or two before we can dispatch your order. We appreciate your patience, and thank you all for shopping with us!
What to Expect After Placing Your Order
Canada Post: Tracking information will be provided via email after we dispatch your delivery, however, it doesn’t become active in Canada Post’s system until the package has been scanned at a sorting center, which generally takes 1 – 2 business days. Packages are picked up in the afternoon Mon – Fri (1 pm order cutoff time), and are generally delivered in 4 – 5 business days – but this may vary depending on your location, and the courier’s capacity.
GTA Same Day Express Shipping: we also automatically offer express same-day shipping on orders placed before 1 PM EST from Monday to Saturday for qualified postal areas in the GTA and surrounding areas. Orders placed after 1 PM will be dispatched the next day, except for Sundays. Deliveries will be made between 4 PM and 10 PM EST, and are confirmed via SMS directly from the courier.
Please visit Shipping & Tracking for more details.
Cost-efficient Shipping
With real inflation, excise tax, and anticipated regulations, you don’t want your money to dampen the fun of vaping. But fear not, we offer the most cost-efficient shipping options by minimizing shipping costs without compromising quality and delivery time significantly. We’re here to enhance your vaping experience by ensuring your money is spent on quality products, rather than going anywhere else.
What to Do If Your Package Hasn’t Arrived Yet
Your patience is appreciated as we work diligently to uphold service excellence and product quality. In case your package took longer than usual to arrive, you may keep an eye on your tracking information or reach out to the courier for an update. If your delivery appears to have been lost in transit, please contact our Customer Support team at support@180smoke.com so we can initiate an investigation with the courier.
Best Way to Avoid Delays
Ensure you are subscribed to our newsletter so that you can stay fully stocked with your vaping essentials at a good deal, and you don’t have to worry about running out of vapes anymore.
By following our newsletter, you’re sure to be the first to receive updates on member-only deals and exclusive offers. So you can shop before anyone else and avoid peak seasons. This essentially helps reduce the chances of courier delays and you can enjoy your vapes in peace.
Sign up today if you haven’t done so already.
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